Returns and refunds

1. Sales are final once shipped

Wholesale hemp sales are final once an order ships. We do not accept returns, opened or unopened, except for damaged, missing or incorrect items reported within 48 hours of delivery, as described below.

2. Damaged, missing or incorrect items

If your order arrives damaged, short or with the wrong items, tell us within 48 hours of delivery. Include:

• your order number;
• photos of the package, the shipping label and the product;
• a short description of the problem.

Reports made more than 48 hours after delivery are not eligible. Keep the product and packaging until we have reviewed your report, and do not send anything back unless we ask you to in writing.

3. How we make it right

We review every report. If it is approved, we replace the affected product or refund it, at our option. Replacements depend on availability; if we cannot replace a lot, we refund it.

4. Lots we cannot fill

If a lot sells out or cannot be filled after you order, we do not invoice you for it. If you have already paid, we refund it.

5. Withdrawing an order request

You can withdraw an order request at any time before you pay the invoice. After you pay, contact us right away if you need to cancel. Once an order ships, it cannot be cancelled.

6. How refunds are paid

Refunds go back to the original payment method.

7. Contact us

Questions about this policy? Use our contact form.